Does giosg process personal data?
Yes. In order to provide online customer engagement services, some personal data will be included in the data that we process and store on our servers. This includes full IP addresses of visitors, the content of chat conversations as well as the information about the customer agent (name, title, profile picture etc). These data categories are listed fully in our terms of service as well as in our privacy policy. This data belongs to the customer and they can control it through their account.
Does giosg collect benchmark data?
Yes. In addition to storing customer data, our service collects anonymous use data for troubleshooting, profiling, statistics and our service improvements. This data is generic, does not connect or interface with any personal data and cannot be connected to any individual or customer data. The benchmark data collected is strictly limited to the following information: Operating system, Device, Browser type, Visited URLs/Referrer URL, and Timestamp.
Where is your Data stored?
All giosg data is stored on servers inside the EU. We never transfer any data out of the EU/EEA. Giosg rents servers from Hetzner Online, an ISO27001 certified data center located in Germany.
How is the security of your service ensured?
The GDPR requires for adequate technical and organisational measures to be taken to safeguard personal data. Our services ensure security by:
✔️ Always using TSL protection
✔️ Regular backups
✔️ Technical audits carried out twice a year
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✔️ A named Data Security Officer
✔️ High internal confidentiality and privacy guidelines
✔️ Regular data protection training for our staff
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